Fd44 Privacy Policy – Our Commitment to Protecting Your Data

Fd44 believes that protecting personal data is a fundamental right in the digital age. When we collect your information, it is solely to provide you with a better experience — never to sell or misuse.

This Privacy Policy applies to all fd44 services — including the main website, mobile app (where applicable), live chat support, and email communications. It clearly sets out both fd44's responsibilities and your rights regarding your personal data.

Fd44 operates under a Curaçao eGaming license, and protecting user data in accordance with the terms of that license is a legal obligation we take seriously.

Fd44 collects various types of information during registration and while you use our services. See the full breakdown below:

We only collect information that is necessary to provide our services. fd44 does not seek any data that is excessive or irrelevant.

Fd44 collects information through three primary methods:

• Directly from you: When filling out the registration form, submitting KYC documents, contacting support, or participating in surveys.
• Automatically: When you use the fd44 platform, information is collected through cookies, log files, and analytics tools.
• From third parties: Payment providers (bKash, Nagad, Rocket) exchange limited data solely to verify transactions.

Fd44 uses the information it collects solely for the following purposes:

• Account creation, management, and verification.
• Processing deposits, withdrawals, and other financial transactions.
• Sending relevant promotions, bonuses, and offers (you may opt out at any time).
• Preventing fraud and ensuring account security.
• Meeting legal obligations and resolving disputes.
• Improving the platform experience and resolving technical issues.
• Monitor your gaming habits using our Responsible Gaming tools.

Data may be shared only in the limited circumstances below and strictly to the extent necessary:

• Payment Providers: Only minimal information is exchanged to verify transactions via bKash, Nagad, or Rocket.
• Technology Partners: Server hosting, security, and analytics providers are all bound by data protection agreements with fd44.
• Legal Authority: We are legally required to disclose information when directed by a court order or authorized investigative authority.
• Licensing Authority: Curaçao eGaming authority may access limited data for routine audit purposes.

Before sharing data with any third-party partner, fd44 ensures they comply with internationally recognised data protection standards.

The fd44 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working.

How long fd44 retains your data depends on the type of information and applicable legal requirements:

• Data for active accounts is retained for as long as the account remains open.
• Financial transaction records must be retained for a minimum of 5 years in compliance with international anti-money laundering regulations.
• Most personal data is deleted within 90 days of account closure.
• Where a legal dispute or investigation is ongoing, relevant data may be retained until the matter is resolved.

Fd44 uses multiple layers of security to keep your data protected:

• TLS/SSL Encryption: All communication between your device and our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Regular Security Audits: Independent security experts conduct regular audits of fd44's systems.
• Staff Training: All fd44 staff are trained in data protection and have signed confidentiality agreements.

That said, no digital system is entirely impenetrable. In the event of a security breach, fd44 will notify affected users as quickly as possible and take immediate remedial action.

As an fd44 user, you have several important rights over your own personal data:

• Right to Access

  Contact support to request details of the information fd44 holds about you.

• Right to Rectification

  You can have incorrect or outdated information corrected by contacting our support team.

• Right to Erasure

  Upon account closure, you may request that most of your data be deleted, except for information we are required to retain under legal obligations.

• Right to Data Portability

  You may request a copy of your data in a structured, portable format.

• Right to Opt Out of Marketing

  To stop receiving promotional emails or messages, opt out via your account settings or by contacting support.

To exercise any of these rights, email us at support@fd44.biz or reach out via live chat. Requests are typically responded to within 7 business days.

If any minor's data is found on fd44, please notify us immediately and we will promptly delete the relevant information and account. Parents can use parental controls on their child's device to restrict access to fd44.

Fd44 may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will reflect any changes.
• For significant changes, you will be notified via a login prompt or email.
• Continuing to use fd44 after any changes constitutes your acceptance of the updated policy.

We recommend checking this page periodically to stay informed about our latest policies.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

• Email: privacy@fd44.biz or support@fd44.biz
• Live Chat: Live chat icon on the right side of the website – 24/7
• Language: Complaints are accepted in Bengali or English

Fd44 aims to provide an initial response to privacy complaints within 48 hours, on a priority basis.